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Control Number	96750
Library	Central library
Signature	BRO 004.45
Title	Metrics for service management : designing for ITIL
Main author	Brooks, Peter
Author(s)	Chittenden, Jane (editor)
Publisher	Zaltbommel : Van Haren, 2012
Description	170 pagina's : illustraties
Series	Best practice
ISBN	9789087536480
Notes	Met bijl.. - Met bibliogr.
Subjects (Dut.)	SYSTEEMPROGRAMMATUUR; PROGRAMMATUURMETRIEK; BESTURINGSSYSTEMEN; KLANTENSERVICE; COMMUNICATIEBEHEER; PROCESBEHEERSING; DIENSTVERLENING